Privacy Policy & Terms

1. Privacy Policy

Last Updated: January 3, 2025

Introduction

mSaaSworks ("we," "our," or "us") operates msaasworks.com and related SaaS applications including SEO Chkr (seochkr.msaasworks.com). This Privacy Policy describes how we collect, use, and protect your personal information when you use our services.

Business Status: mSaaSworks is a technology startup operating as a sole proprietorship from India, focused on providing specialized SaaS solutions to global markets.

Information We Collect

Account Information:

• Name, email address, company name
• Billing address and payment information
• Phone number (optional)

Usage Data:

• Service usage statistics and performance metrics
• IP address, browser type, device information
• Log files and access times

SEO Chkr Specific Data:

• Business locations and search queries
• Website URLs and local search data
• Citation information and ranking data

How We Use Your Information

• Provide and improve our SaaS services
• Process payments and manage subscriptions
• Send service updates and marketing communications
• Ensure security and prevent fraud
• Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share data with:

• Wise.com (our secure payment processor)
• Third-party APIs (SerpAPI for SEO data)
• Service providers under strict confidentiality agreements
• Legal authorities when required by law

Data Protection & International Transfers

• Your data may be processed in servers located in India, United States, or other secure locations
• We comply with applicable data protection laws including Indian IT Act, 2000
• International transfers are secured with appropriate safeguards
• For Indian users, critical personal data is stored within India as per applicable laws

Data Retention

• Account data: Retained while account is active + 30 days after cancellation
• Usage data: Retained for 24 months for analytics and improvement
• Payment data: Retained as required by financial regulations

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data in portable format
• Opt-out of marketing communications

Security Measures

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure data centers with 24/7 monitoring
• Regular security audits and updates
• Access controls and authentication systems

Contact Information

For privacy concerns, contact: contact@msaasworks.com (Subject: Privacy Inquiry)

Business Status: Startup/Sole Proprietorship, India

Jurisdiction: India

2. Terms of Service

Last Updated: January 3, 2025

Acceptance of Terms

By accessing mSaaSworks services, you agree to be bound by these Terms of Service and our Privacy Policy.

About mSaaSworks

mSaaSworks is a technology startup based in India, providing cloud-based software solutions including:

• SEO Chkr: Local SEO tracking and citation management
• Project cost estimation tools
• Content analysis applications

Business Model: We operate on a subscription-based model with international focus, serving businesses globally with USD-based pricing.

Account Registration

• You must provide accurate and complete information
• You are responsible for maintaining account security
• One account per person or business entity
• Minimum age requirement: 18 years or legal age in your jurisdiction

Service Availability

• We aim for 99.5% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance will be announced in advance
• Service may be temporarily unavailable due to technical issues

Payment Terms

• All payments are processed in USD
• Subscriptions are billed monthly or annually
• Payment failures may result in service suspension
• Refunds are handled according to our Refund Policy

Prohibited Activities

• Reverse engineering or attempting to extract source code
• Using services for illegal or unauthorized purposes
• Interfering with service security or performance
• Sharing account credentials with unauthorized parties

Intellectual Property

• mSaaSworks owns all rights to our software and services
• You retain ownership of your data and content
• Limited license granted for service use only

Limitation of Liability

Our liability is limited to the amount paid for services in the past 12 months. We are not liable for indirect, incidental, or consequential damages.

Termination

Either party may terminate the agreement with 30 days notice. We may terminate immediately for violations of these terms.

Governing Law

These terms are governed by Indian law. Disputes will be resolved in Indian courts.

3. Refund & Cancellation Policy

Last Updated: January 3, 2025

Refund Eligibility

30-Day Money-Back Guarantee: First-time subscribers can request a full refund within 30 days of initial purchase if unsatisfied with service quality.

Refund Process

• Email contact@msaasworks.com with "Refund Request" subject
• Include account email and reason for refund
• Refunds processed within 5-7 business days
• Refunds issued to original payment method

Non-Refundable Items

• Services used beyond 30-day period
• Custom development or consultation services
• Third-party service fees (payment processing, etc.)

Subscription Cancellation

• Cancel anytime through account dashboard
• No cancellation fees
• Service continues until end of billing period
• No refunds for partial months

Startup Consideration

As a startup, we're committed to customer satisfaction. If you're not satisfied within the first 30 days, we'll work with you to resolve issues or provide a full refund.

Force Majeure

No refunds for service interruptions due to circumstances beyond our control (natural disasters, government actions, etc.).

4. Payment & Billing Policy

Last Updated: January 3, 2025

Payment Methods

• International credit/debit cards (Visa, MasterCard, American Express)
• PayPal (where available)
• Bank transfers for enterprise customers
• Wise.com for international payments

Billing Cycles

• Monthly subscriptions: Billed every 30 days
• Annual subscriptions: Billed every 365 days
• Billing date based on initial subscription date
• All prices in USD

Payment Processing

• Payments processed securely through Wise.com
• PCI DSS compliant payment handling
• Automatic retry for failed payments
• Email notifications for payment status

Failed Payments

• 3 automatic retry attempts over 7 days
• Email notifications for payment failures
• Account suspension after 7 days
• Data deletion after 30 days of suspension

Price Changes

• 30-day advance notice for price increases
• Existing subscribers locked in for current billing cycle
• Option to cancel before price increase takes effect

Taxes and Fees

• Prices exclude applicable taxes (GST, VAT, etc.)
• Customer responsible for local taxes
• Payment processing fees included in subscription

Business Registration

Indian Business Registration: mSaaSworks operates as a sole proprietorship registered in India. GST registration pending based on revenue thresholds.

5. Data Protection & Security Policy

Last Updated: January 3, 2025

Data Security Framework

• ISO 27001 aligned security practices
• End-to-end encryption for data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing

Access Controls

• Role-based access control (RBAC)
• Multi-factor authentication for admin access
• Regular access reviews and deprovisioning
• Audit logging for all system access

Data Backup & Recovery

• Daily automated backups
• 99.9% data recovery guarantee
• Geographically distributed backup storage
• Monthly disaster recovery testing

Incident Response

• 24/7 security monitoring
• Automated threat detection
• Incident response plan with defined procedures
• Customer notification within 72 hours of confirmed breach

Compliance Standards

• Indian IT Act, 2000 compliance
• GDPR compliance for EU customers
• SOC 2 Type II certification in progress
• PCI DSS compliance for payment processing

Data Minimization

• Collect only necessary data for service provision
• Regular data purging of unnecessary information
• Anonymization of analytics data
• User control over data collection preferences

Third-Party Security

• Vendor security assessments
• Data processing agreements with all vendors
• Regular security reviews of third-party integrations
• Limited data sharing with vetted partners only

6. Cookie Policy

Last Updated: January 3, 2025

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better service and improve your experience.

Types of Cookies We Use

Essential Cookies:

• Authentication and session management
• Security and fraud prevention
• Load balancing and performance

Analytics Cookies:

• Website usage statistics
• Performance monitoring
• User behavior analysis

Marketing Cookies:

• Advertising personalization
• Conversion tracking
• Retargeting campaigns

Cookie Management

• Browser settings allow cookie control
• Opt-out available for non-essential cookies
• Cookie preferences can be updated anytime

Third-Party Cookies

• Google Analytics for website analytics
• Payment processor cookies for transactions
• Customer support chat cookies

Cookie Retention

• Session cookies: Deleted when browser closes
• Persistent cookies: Vary by purpose (30 days to 2 years)
• Manual deletion available through browser settings

7. Acceptable Use Policy

Last Updated: January 3, 2025

Permitted Uses

• Business SEO tracking and analysis
• Legitimate marketing and research activities
• Cost estimation for construction projects
• Content analysis for authenticity verification

Prohibited Activities

• Illegal activities or violations of local laws
• Harassment, abuse, or harm to others
• Spam or unsolicited communications
• Malware distribution or security breaches
• Intellectual property infringement
• Automated data scraping beyond service limits

Service Limitations

• API rate limits as defined in service documentation
• Storage limits based on subscription plan
• Reasonable use of system resources
• No reselling or redistribution of services

Content Standards

• No illegal, harmful, or offensive content
• Respect for privacy and confidentiality
• Compliance with applicable content regulations
• No false or misleading information

Enforcement

• Automated monitoring for policy violations
• Warning system for minor infractions
• Account suspension for serious violations
• Permanent termination for repeated offenses

Reporting Violations

Report suspected violations to: contact@msaasworks.com (Subject: Policy Violation)

8. Startup Compliance & Legal Notice

Last Updated: January 3, 2025

Business Information

Company Name: mSaaSworks

Business Type: Sole Proprietorship

Country of Registration: India

Primary Contact: contact@msaasworks.com

Regulatory Compliance

• Indian IT Act, 2000 - Data protection compliance
• Consumer Protection Act, 2019 - Customer rights
• Foreign Exchange Management Act (FEMA) - International transactions
• Goods and Services Tax (GST) - Registration pending based on revenue

International Compliance

• GDPR compliance for European customers
• CCPA considerations for California residents
• Data localization requirements where applicable
• Export control compliance for technology services

Startup Disclaimers

• Services provided on "as-is" basis during development phase
• Features and pricing subject to change as business evolves
• Customer feedback actively incorporated into product development
• Early adopter benefits and grandfathered pricing available

Intellectual Property

• Trademark applications in progress
• Copyright protection for original content and software
• Open source licenses for applicable components
• Third-party license compliance

Dispute Resolution

• Good faith negotiation preferred
• Mediation through recognized Indian arbitration centers
• Jurisdiction: Indian courts
• Governing law: Indian law

Contact for Legal Matters

For legal inquiries: contact@msaasworks.com (Subject: Legal Inquiry)

Response Time: 48 hours for legal matters

Policy Updates

As a growing startup, our policies may evolve. Significant changes will be communicated with 30-day notice. Continued use of services constitutes acceptance of updated policies.